Northeastern University

Recent studies have shown that managers and supervisors only perform at 60% of their potential because they spend the remainder of their time on unproductive tasks. Supervisors today must have more than just exceptional technical knowledge in their industry. They need the interpersonal skills necessary to manage a diverse workforce, coach and mentor employees to perform to their potential, and learn the balance of delegating versus doing. They must know how to manage conflict, use the performance appraisal process as a means to improve and maximize employee performance, and much more. The Supervisor Development Certificate Program provides new supervisors or existing managers with the essential skills and tools needed to be successful on the job.

The program meets one evening per week for 12 weeks from 6:00p.m. to 9:00p.m.

Supervisor Development Course (evening):
Supervisor Development (MGT 5501)

Who Should Attend

Newly promoted supervisors or managers
Mid-level and front line supervisors
Existing managers interested in updating their skills
Anyone pursuing supervisory positions

Program Modules:

Making the Transition from Worker to Manager
Communication Skills I: Assertive Speaking
Communication Skills II: Effective Listening
Successfully Managing People
Hiring the Right Employee
Managing Performance
Coaching for Performance
Motivation Strategies
Managing Conflict
Building Effective Work Teams
Time and Task Management
"Putting it all Together" Workshop"

Requirements to earn Certificate
Miss no more than one class
Payment made in full
Access to e-mail to communicate with NU staff

Fees
$1995 for single registration. Fee includes all class materials
3.6 CEU'S Awarded